Refund policy

١) Return policy

The return policy is a set of conditions and requirements that determine the process of returning products after they are received by the customer.



the conditions

  • The customer can return the product and recover the amounts paid only during the warranty period, which is a period of 7 days from the date of receiving the product.
  • At the end of the warranty period, the product return request will not be accepted.
  • Returned products must be in good condition and in their original or similar packaging to prevent damage during return shipment.
  • The return request will not be accepted completely until after the product has been received by Zamil Lighting and the condition of the returned product has been carefully verified.
  • In the event that the returned product is damaged, it will not be replaced or refunded, and the customer will bear the cost of returning shipping to it.
  • The procedures for returning a product are not initiated until after the customer contacts the technical support team.
  • Gifts and free products are not returned.



Return procedures:

  • The customer should contact the technical support team
  • The technical support team will send you a bill of lading with instructions on the return procedure.
  • The customer has to affix the bill of lading to the product
  • The customer will be contacted by the shipping service provider



Cases in which the customer can return the product 

  • Returns because the customer does not want the product
  • Return for the customer's desire to replace the product with another product
  • Return of a product with manufacturing defects or damage from shipment




٢) Cancellation policy

A cancellation policy is a set of terms and requirements that define the process of canceling a purchase.



the conditions

  • The warranty period is valid.
  • Cancellation prior to shipment.

 

Cancellation procedures:

  • The customer should contact the technical support team




Cases in which the customer can cancel the purchase of the product .

  • Cancellation before the shipment process because the customer does not want the product
  • Cancellation of a defective product that was not shipped with the order
  • Cancellation of a product that was not shipped with the order, and another product was shipped by mistake, with the return of the product that was received by mistake

٣) Replacement policy

The replacement policy is a set of conditions and requirements that define the process of exchanging one product for another.



the conditions

  • The customer can exchange the product only during the warranty period, which is a period of 7 days from the date of receiving the product.
  • At the end of the warranty period, the request to replace the product will not be accepted.
  • Returned products to be exchanged must be in good condition and in their original or similar packaging to prevent damage during return shipment.
  • The replacement request will not be accepted completely until after receiving the product to be replaced by Al-Zamil Store and verifying its condition accurately.
  • In the event that the product to be replaced is damaged, the amount paid will not be replaced or refunded, and the customer will bear the cost of re-shipping the product to be replaced.
  • Replacement procedures are initiated only after the customer contacts the technical support team.
  • Gifts and free products are not exchangeable.



Replacement procedures:

  • The customer should contact the technical support team.
  • The technical support team will send you the bill of lading with general instructions on the procedures.
  • The customer must stick the bill of lading on the product to be returned.
  • The customer will be contacted by the shipping service provider to receive the reference product.
  • After confirming the condition of the returned product and that it is in good condition, the replacement product will be shipped.



Cases in which the customer can exchange the product .

  • Replacement before the shipment process because the customer does not want the product.
  • Replacement for a defective product that was not shipped with the order.
  • Replacement for a product that was not shipped with the order, and another product was shipped by mistake, with the return of the product that was delivered by mistake.



٤) Refund policy

Refund policy is a set of terms and requirements that define the refund process.



the conditions

  • The customer can recover the amounts paid for the cancellation or return process only during the warranty period, which is a period of 7 days from the date of receiving the product.
  • The refund period according to the payment method is as follows:
  1. Visa: within 15 working days
  2. Extent: within 5 working days
  3. Apple Pay: within 15 business days
  • Upon expiry of the warranty period, a refund request will not be accepted.

 

recovery procedures:

  • The customer should contact the technical support team
  • If the customer wishes to cancel or return and the conditions for that are met, the amounts paid will be returned according to the period indicated in the conditions.



Cases in which the customer can recover the amounts paid .

  • On cancellation (for more please see the cancellation policy)
  • Upon return (for more information, please see the return policy)